Meet A Banker
Get acquainted with one of the people at Middleburg Bank
Following is an excerpt from a conversation with Josh Grimes, IT Help Desk Specialist II in Middleburg Bank’s Leesburg Operations Center.
How long have you been with Middleburg Bank?
I’ve been in banking almost 17 years and with Middleburg Bank for 12½ years.
How did you get into banking?
I worked for a temp agency and was filling in for someone at another bank while they were on maternity leave. Things went so well that they decided to offer me a permanent position.
Describe a situation where you helped a client achieve their financial goals or solve a financial problem.
In my position as an IT Help Desk Specialist, I don't have direct contact with clients. However, my philosophy is that by helping my internal clients, I'm indirectly helping the Bank’s clients. When an employee calls our Help Desk, most times they have a client in front of them. It is my goal to resolve the issue as quickly as possible so the client can be helped in a timely manner. What may be a quick, simple fix on my end could make the difference in the client’s perception of the Bank because of the service they have received in one of our Financial Service Centers.
When you aren’t at work, how do you spend your time?
I have several hobbies – running and soccer – that keep me busy. Plus, I have two kids, 9 and 7, and with all of their activities, my wife and I are always on the go. I’m also active in my church.
What’s one thing that most people would be surprised to learn about you?
My original career path was to start my own business in the restaurant industry.
Is there anything you want to tell the clients who will read this?
As part of the “back office” support, I would like our clients to know that there are a lot of dedicated support professionals working behind the scenes to help our front office personnel deliver the optimal client experience.